Cancellation, Deposit, and Refund Policy

This policy applies to lawn-care services, landscaping projects, irrigation and drainage work, cleanups, installations, and other services provided by Velazquez Landscape LLC.

1. Lawn-Care Cancellations

Customers receiving recurring or scheduled lawn-care services must provide at least 24 hours’ notice to cancel or skip a scheduled visit.

Cancellations may be submitted by text message or email using the contact information provided by Velazquez Landscape LLC.

Cancellations received less than 24 hours before the scheduled service are considered late cancellations. A late-cancellation fee equal to 50% of the customer’s normal service rate will be charged.

No cancellation fee will be charged when Velazquez Landscape LLC reschedules or postpones service because of rain, severe weather, unsafe working conditions, equipment problems, or other circumstances outside the customer’s control.

2. Access to the Property and Partial Service

Customers are responsible for providing reasonable access to every area included in the scheduled service. This includes:

• Unlocking gates
• Securing pets
• Removing vehicles, toys, furniture, equipment, and other obstructions
• Providing gate codes or access instructions before the crew arrives
• Making sure all scheduled service areas are safe and accessible

If the crew arrives but cannot begin any part of the service because the property is inaccessible, the visit may be treated as a late cancellation. A fee equal to 50% of the customer’s normal service rate may be charged.

Once the crew begins mowing or performing any portion of the scheduled service, the full normal service price will be charged, even if the crew cannot access or complete another part of the property.

For example, if the crew mows the front lawn but cannot access the backyard because of a locked gate, missing gate code, unsecured pet, blocked entrance, or another condition within the customer’s control, the customer will be charged the full service price.

The crew is not required to return later to complete an area that was inaccessible during the original visit. If the customer requests a return visit, it will be subject to availability and may require an additional service charge.

3. Project Deposits

All projects other than regular lawn-care services require a deposit of at least 50% of the approved project price unless different payment terms are stated in the customer’s written estimate or service agreement.

A project is not placed on the work schedule, and materials may not be ordered, until the required deposit has been received.

The deposit will be applied toward the total project price.

4. Project Cancellations

Project cancellations must be submitted by text message or email.

If a customer cancels a project, Velazquez Landscape LLC may deduct the following amounts from the deposit or other payments already received:

• Materials already ordered or purchased for the project
• Special-order, custom, or nonreturnable materials
• Supplier restocking or return charges
• Delivery, disposal, permit, or equipment-reservation charges already incurred
• The value of design, planning, preparation, labor, or work already completed
• Actual credit-card processing fees that are not refunded to Velazquez Landscape LLC by the payment processor

Any remaining refundable balance will be returned to the customer.

If the costs incurred and work completed exceed the amount of the deposit, the customer remains responsible for the outstanding balance.

Nothing in this policy limits any cancellation right that cannot legally be waived under applicable federal, state, or local law.

5. Project Rescheduling

Requests to postpone or reschedule a project are subject to crew availability, material availability, weather conditions, and the existing work schedule.

Velazquez Landscape LLC will make reasonable efforts to accommodate one requested change of date. Additional postponements or significant delays caused by the customer may result in revised pricing, additional mobilization costs, storage charges, or the need for a new estimate.

Deposits may be transferred to a rescheduled project date with written approval from Velazquez Landscape LLC. Costs already incurred and price increases for labor or materials will remain the customer’s responsibility.

6. Refunds for Completed Services

Payments for services that have already been satisfactorily performed are nonrefundable.

If a customer believes a service was incomplete or did not match the approved scope of work, the customer must notify Velazquez Landscape LLC within 48 hours of service completion. The notice should include a description of the concern and, when possible, photographs.

Velazquez Landscape LLC must be given a reasonable opportunity to inspect and correct confirmed workmanship issues before a refund or other financial adjustment is considered.

Refunds are not provided for:

• Work completed according to the approved estimate or scope
• Areas left incomplete because the customer failed to provide access
• Conditions caused by weather, drought, freezing temperatures, pests, disease, animals, customer neglect, improper watering, or factors outside the company’s control
• Customer dissatisfaction with materials, colors, plants, or design choices previously approved by the customer
• Normal variations in natural products, including plants, sod, stone, mulch, soil, and wood
• Damage or changes caused by the customer, another contractor, or a third party after the work was completed

7. Approved Refunds

Approved refunds will be issued to the original payment method whenever reasonably possible.

Refunds may be reduced by actual credit-card processing fees that the payment processor does not return to Velazquez Landscape LLC. No processing fee will be deducted if the processor returns the original fee to the company.

Approved refunds will generally be submitted within 7–10 business days. Additional processing time may be required by the customer’s bank or credit-card company.

8. How to Cancel

To cancel a service or project, customers must send a text message or email containing:

• Customer’s name
• Service address
• Scheduled service or project
• Requested cancellation date

Text: 682-365-5764
Email: info@velazquezlandscape.com

A cancellation is considered received when Velazquez Landscape LLC receives the text message or email. Customers should retain a copy of the cancellation request for their records.

9. Acceptance

By approving an estimate, paying a deposit, scheduling service, or authorizing Velazquez Landscape LLC to begin work, the customer acknowledges and accepts this Cancellation, Deposit, and Refund Policy.